At Dezzaro, we want your experience to feel seamless from the moment you browse to the moment your lighting arrives.

Our goal is to give you complete clarity at every step — from how we process your order, to how your package is shipped, tracked, and delivered. Below, you’ll find detailed answers to our most common questions so you can shop with confidence and know exactly what to expect.

We offer fast, reliable shipping through trusted carriers. All orders include full tracking, and delivery times vary depending on your location. Once your order is dispatched, you will receive a tracking link to monitor your shipment in real time.
Simply select your preferred product, choose any available customisation options, and proceed to checkout. Orders can be completed securely using major payment methods, and you will receive a confirmation email once your order is placed.
Most orders are processed within 24–48 hours. Delivery typically takes 6–10 business days, depending on your region. You will receive tracking updates as your package moves through the network. Total time to recieve your order can be around 7-12 business days.
If you have placed your order within 24 hours, please contact our support team immediately with the correct details. Once an order has been shipped, billing information cannot be modified. Please note, after 24 hours there is a chance your order is already processed and we cannot change any information. However you can always check in with our support team!
If your order arrives with any damage or manufacturing issue, contact our support team within 48 hours of delivery with photos of the item and packaging. We will immediately arrange a replacement solution for you.
This may occur if your account has not been created, your password is incorrect, or you are using a different email than the one used at checkout. You can reset your password at any time or contact our support team for assistance.
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