Refund policy
Scope and Intent
This Return and Refund Policy applies to all purchases made through the Dezzaro website.
Contact Information
For questions about returns and refunds, please contact our customer service via:
Email: info@dezzaro.com
Phone: +1 260-334-4828
Address: 1309 Coffeen Avenue, STE 1200, Sheridan, WY 82801, United States
Return Window
Customers in the United States have the right to cancel their purchase and return the product within 30 days of delivery date provided meeting the requirements and item is not under exceptions to the return policy.
Return Instructions
1. Return Notification: To initiate a return, contact our customer service at info@dezzaro.com with your order number and a detailed reason for the return.
2. Return Authorization: After reviewing your return request, we will provide you with detailed instructions and, if applicable, a prepaid shipping label.
Packaging and Shipping
1. Safely pack the item in the original packaging with all labels and tags still attached.
2. Include the return authorization form and any necessary supporting documents or images.
3. Download and print the return label from the link provided in our email.
Specific Return and Refund Conditions
- Defective Goods: If you receive a defective product, contact our customer service immediately for instructions. We will find you a solution as quickly as possible.
- Damaged Goods: If the product arrives damaged, send us photos of the damage within 48 hours of receipt.
- Incorrect Product Received: If you receive an incorrect product, contact us, and we will arrange the return costs and ensure you receive the correct product.
- Product Never Arrived: If your product never arrived, contact us so we can initiate an investigation with the courier. If the product is not found, we will offer a full refund or a replacement product.
- Cancellation After Order: You can cancel your order before it is shipped. If the order has already been shipped, follow the return procedure after receiving the product.
Policy for Damaged or Defective Goods
Upon receiving damaged or defective goods, contact our customer service within 48 hours. Send us photos of the defect or damage. We will inspect the item and, if approved, provide a replacement or a full/partial refund.
Timelines
- Return Window: Returns must be reported and initiated within 30 days of receiving the product.
- Return Shipment Deadline: Once your return is approved, you must ship the item back within 14 days of receiving return authorization and shipping instructions
- Return Processing: After receiving and inspecting the returned item, we will process the refund within 7 business days. You will receive a confirmation email.
- Refund Conditions: A refund is approved if the product is undamaged, unused, and in the original packaging. Refunds for defective or incorrectly delivered products are approved after inspection.
- Refund Period: After the return is approved, it takes up to 7 business days to process the refund to the original payment method.
- Refund Methods: Refunds are made to the original payment method used at the time of purchase.
Exceptions to the Return Policy
The following products cannot be returned:
- Custom or personalized items
- Hygiene products (e.g., socks, underwear) unless unopened and unused
- Items not arrived in time (Items arrived, but not in the expected delivery date)
- Sale items (It is not possible to restock Sale items, therefore we cannot refund them)
Return Address
Please contact us at info@dezzaro.com or +1 260-334-4828 before returning any items.
We'll provide you with the best return address option, guide you through the return process and provide instructions.
Shipping Method and Costs
- Shipping Method: DHL + Track & Trace
- Restocking Fees: $0
Legal Rights
This policy does not affect any applicable legal rights.
Questions?
Visit our FAQ page or contact our customer service.
Contact Us
Company: Dezzaro
Address: 1309 Coffeen Avenue, STE 1200, Sheridan, WY 82801, United States
E-Mail: info@dezzaro.com
Contact Form: Access Our Contact Page HERE
Phone: +1 260-334-4828
Customer Service: Monday to Friday between 9:00 am to 5:00 pm.
